Customer Service Operations Executive - Tanks

Location: Hamburg

Key Tasks and Activities:

  • Ensure bookings are met with available equipment, requested types and conditions, in acceptable condition with zero rejections at on hire. To liaise with surveyors for respective nominations, ordering and monitoring completion. To issue releases and to monitor outstanding releases. To provide and issue redelivery details and verify last product information and nominate off-hire depots.
  • Coordinating specific customer requirements in terms of modification for tank containers with all involved parties such as depots, DOMs, Product Group, Account Managers and the technical department in Singapore. To follow up on scheduled completion and available reporting.
  • Liaise with tank depots to ensure that they achieve set performance indicators such as the turnaround times for estimates, lessee approvals and repair progress. Including but not limited to obtain and monitor repair schedules.
  • Ensure equipment throughput in the tank depots is processed efficiently and cost effectively, meeting customer’s expectations. Furthermore, to determine, implementing and reviewing repair priorities.
  • Pro-actively work with customers to obtain repair approvals for off-hired containers according to set KPI. Assist customers in collaboration with respective DOM in case of any dispute.
  • Manage & monitor periodical testing as well as vendor relations, request new vendor accounts and coordinate with AP on outstanding payments.
  • Develop close customer relationships and support the Account Managers in the region.
  • Assist in enforcing and policing Seaco’s operational procedures, policies and instructions with depots & vendors. Checking and updating IT-systems.

For more information on this role or to apply, please send a CV and covering letter to:

Russell Piper

Russell Piper

HR Director, London

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