Customer Service Operations Executive - Oceania

Location: Sydney, Australia

Key Tasks and Activities:

  • Managing customer requests and enquires including redelivery and onhire requests, permitted monthly returns, unit enquiry, billing/invoice queries, inventory availability, container swaps, total loss declaration and direct interchanges
  • Gate buy depot off-hire management and coordination
  • Follow up with customers regarding outstanding bookings
  • Liaising with Account Managers regarding existing reservations and coordinating all booking and reservation extensions
  • Daily monitoring of inventory via the DNA
  • Compilation of reports for customers as well as internal reports requested by RVP/CSO and RVP Marketing
  • Arrange and coordinate the setup of Seaweb ID when requested by a customer or depot
  • Create new lease contracts and amendment documentation via the system
  • Supporting Account Managers to ensure lease documentation is signed in a timely manner
  • Manage equipment maintenance, repair cycle and turnaround times in accordance with set KPIs
  • Manage depot productivity, performance and enquiries for respective depots
  • Raising depot or vendor POs when required
  • Coordinate with depots and customers regarding onhire surveys
  • Ensure bookings are met with available equipment
  • Monitor inventories in dummy, pier & gate-buy depots
  • Coordinate depot repair priority
  • Maintenance of preferred on-hire/off-hire depot in SAP
  • Actively prompt Seaco’s Customer M&R Dashboard
  • Maintain data integrity for worldwide container activities
  • Ensure accuracy & completeness of information passed on to backend team for reporting
  • Monitor and correct all EDI transmission errors
  • Provide consulting and cross functional support on matters related to business processes to both internal & external parties
  • Enforce Seaco’s Operations policy and procedures
  • Assist in development and implementation of new processes, procedures and depot training
  • Conduct customer and depot visits as and when required

Russell Piper

Russell Piper

HR Director, London

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