Customer Service Operations Executive

Location: Houston

Operations & Depots

Key Tasks and Activities

  • Liaise with the depots to ensure that they achieve set performance indicators such as the turnaround times for estimates, lessee approvals and repair progress.
  • Ensure equipment thoughput in the depots is processed efficiently and cost effectively, meeting customer's expectations.
  • Ensure bookings are met with available equipment in acceptable condition with zero rejections at on hire.
  • To be able to liaise with the depots and customers on inspection/survey scheduling
  • Pro-actively work with customers to obtain repair approvals for off-hired containers according to set KPI
  • To assist wherever required on projects and relevant reporting
  • Assist in development and implementation of new processes, procedures, policies and depot trainings
  • Support and provide feedback to the Management within and outside of the region.
  • Enforcing and policing Seaco's operational procedures/policies/working instructions with depots and vendors.
  • Check and update IT Systems where required

For more information on this role or to apply, please send a CV and covering letter to:

Russell Piper

Russell Piper

HR Director, London

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