Collections Manager - Americas

Location: Houston, Texas
The position is responsible to communicate and negotiate with customers to obtain payment on their debt; report on the performance of Americas collections and being aware of the potential changes to the payment schedules from our customers and liaise with internal stakeholders.

Key Tasks and Activities:

  • Ensure that collection on time from our customers, reduce DSO and attain targeted levels set by Finance
  • Manage collection activities include cash application, invoices dispatch, SOA preparation, reconciliation to improve cash flow of AR
  • Work together with billing to ensure queries and discrepancies do not hinder timely collection.
  • Forecast monthly cash collections
  • Investigate and analyze delinquent accounts, being responsible for negotiating settlement agreement with customers. This may include solution generation through customer visits
  • Provide information to credit risk team for credit review
  • Make recommendations regarding bad debt provision or write-offs
  • Hold frequent collections calls with internal/external relationships
  • Perform regular review of policies and processes as well as look into system enhancement and process automation to improve operational efficiency
  • Assist legal team (internal and external counsel when appointed) to handle enforcement cases.

For more information on this role or to apply, please send a CV and covering letter to:

Russell Piper

Russell Piper

HR Director, London

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